Crandall, M., & Fisher, K. E. (In Progress). Information and community technology: Identifying local and global impacts. Medford, NJ: Information Today

Burnet, G., Fisher, K. E., & Fulton, C. (Eds). (In Progress). Notes from the field: Elfreda A. Chatman’s last manuscript and legacy. Medford, NJ: Information Today. (title subject to change)

Fisher, K. E., Erdelez, S., & McKechnie, E. F. (Eds.). (2005). Theories of information behavior. Medford, NJ: Information Today. 

Click here for a recent book review published in the Journal for Documentation

This exciting new book contains overviews of over 70 conceptual frameworks for understanding how people seek, manage, share, and use information in different contexts.  A resource to both well-established and newly proposed theories of information behavior, the book includes contributions from 85 scholars from 10 countries.

Edited by Karen Fisher (University of Washington), Sanda Erdelez (University of Missouri), and Lynne McKechnie (University of Western Ontario), the idea for the book arose from the 2003 ASIS&T SIG USE Research Symposium where over 40 researchers participated in group discussion of 23 theories for studying IB. To be published in Winter 2005, the monograph is dedicated to the late Elfreda A. Chatman, and all proceeds go to ASIS&T SIG USE. View this unprecedented book's Table of Contents! Order your copy from Information Today.


Durrance, J. C., & Fisher, K. E. (2005). How libraries and librarians help:  A guide to identifying user-centered outcomes. Chicago: American Library Association. 

"...[E]specially useful." - Booklist

"...A compelling case for library services." - Book News, Inc.

"...written by experts...A highly recommended resource especially for public library workers and administrators - Midwest Book Review

Published in 2005, this book introduces our Outcomes Toolkit (Version 2.0) and contains in-depth chapters on how our approach was used to conduct outcome evaluations of varied community programs, including literacy, youth technology, coping skills for immigrants, community information services, and a deposit program for the elderly. (Click here to view the toolkit and related case studies.)

Being able to "tell your library's story," illustrating how library services provide value and help the community and users, is the key to your library's future. The practice of measuring outcomes is becoming crucial to the library's ongoing mission: libraries are being called upon to address the value of library programs by assessing their effects on library patrons and the community as a whole.

With funding under a National Leadership Grant from the Institute of Museum and Library Services (IMLS), Durrance and Fisher have developed the How Libraries and Librarians Help (HLLH) Outcome Model, field testing it in six libraries over two years. In this practical reference, they share their findings, cutting-edge, step-by-step HLLH methods, and library success stories that bring the process to life with outcomes like, Empowering Youth and Strengthening Community.


 Durrance, J. C., & Pettigrew, K. E. (2002). Online community information: Creating a nexus at your library. Chicago: American Library Association. ISBN: 0-8389-0823-3

Based on our IMLS-funded study series Help-seeking in an Electronic World: The Impact of Electronic Access to Community Information on Citizens™ Information Behavior and Public Libraries, this book addresses ways that libraries can harness the power of the Internet to provide digitized community information to local audiences. Using proven methods, hands-on tools, and practices developed in libraries across the country, any library can design and build a dynamic and unifying community information site.

Featuring three of the nation™s leading community network sites (Pittsburgh™s Three Rivers Free-Net, north suburban Chicago™s NorthStarNet, and Portland, Oregon™s CascadeLink), innovative ways are outlined to present for and about your community. Featured are many examples of best practices from libraries around the country that help you approach: community information services, interactivity, specialized content, and civic partnerships; as well as ways to improve your community information site.

What others have had to say about Online Community Information: Creating a Nexus at Your Library:

An exciting and excellent guide for any public library developing its community information resources. ”Library Journal

This book will help redefine information and its uses¦ Durrance and Pettigrew¦have finished a far-reaching study to show how this information is being provided in digitized form to serve users in their communities (and beyond), to publicize library strengths and skills, and to help other local organizations serving the public. ---First Monday: Peer-Reviewed Journal on the Internet

...especially recommended for librarians who want their academic, community corporate, or governmental library to be the best it can be in this modern information age of cyberspace, computerized data banks, and the World Wide Web. ”Midwest Book Review

...addresses the ways that libraries can harness the power of the Internet to provide digitized community information to local audiences. Using proven methods, hands-on tools, and best practices developed in libraries across the country, a library can design and build a dynamic and unifying community information site. ”Computers in Libraries

...a useful and relevant book for all librarians involved in community librarianship. ” New Library World

For public librarians who are interested in developing or improving their CI networks, Online Community Information is a good place to start. The best practices presented here can serve as inspiration to create your own CI services. ” Information Today

Book Chapters

Fisher, K. E., & Julien, H. (Accepted, 2009). Information behavior. Annual Review of Information Science & Technology, Vol., 43. B. Cronin (Ed). Medford, NJ: ASIST and Information Today. (Refereed)

Naumer, C. M., & Fisher, K. E. (Accepted, 2008). Information needs: Conceptual and empirical developments. In M. Bates and M. N. Maack, (Eds.), Encyclopedia of Library and Information Sciences. Taylor & Francis. (Refereed)

Fisher, K. E., & Landry, C. F. (2007). Understanding the information behavior of stay-at-home mothers through affect. In D. Nahl & D. Bilal (Eds.), Information and emotion: The emergent affective paradigm in information behavior research and theory (pp. 211-233). Medford, NJ: Information Today. (Refereed)

Naumer, C. M., & Fisher, K. E. (2007). Field methods for investigating personal information management. In W. Jones & J. Teevan (Eds.), Personal information management (pp. 76-88). Seattle: University of Washington Press. (Refereed)

Fisher, K. E., Marcoux, E., Meyers, E., & Landry, C. F. (2007). Tweens and everyday life information behavior: Preliminary findings from Seattle. In M. K. Chelton & C. Cool, (Eds.), Youth information seeking behaviors: Contexts, theories, models and issues (pp. 1-25). Volume 2. Lanham, MD: Scarecrow. (Refereed)

Fisher, K. E., Saxton, M. L., Edwards, P. M., & Mai, J-E. (2007). Seattle Public Library as place: Reconceptualizing space, community, and information at the central library. In G. J. Leckie & J. Buschman (Eds.). Library as Place: History, community and culture (pp. 135-160). Westport, CT: Libraries Unlimited. (Refereed)

Fisher, K. E., & Naumer, C. M. (2006). Information grounds: Theoretical basis and empirical findings on information flow in social settings. In A. Spink & C. Cole (Eds.), New directions in human information behavior (pp. 93-111). Amsterdam: Kluwer. (Invited)

Fisher, K. E. (2005). Information grounds. In K. E. Fisher, S. Erdelez, S., & E. F. McKechnie (Eds.). Theories of information behavior (pp. 185-190). Medford, NJ: Information Today. (Refereed)

Fisher, K. E., & Durrance, J. C. (2003). Information communities. In K. Christensen & D. Levinson (Eds.), Encyclopedia of community: From the village to the virtual world. (pp. 657-660). Thousand Oaks, CA: Sage Reference. (Refereed)

Pettigrew, K. E., Fidel, R., & Bruce, H. (2001). Conceptual frameworks in information behavior. Annual Review of Information Science & Technology, Vol., 35 (pp. 43-78). M. E. Williams (Ed). Medford, NJ: ASIST and Information Today. (Refereed)

Durrance, J. C., Pettigrew, K.E., Jourdan, M., & Scheuerer, K. (2001). Libraries and civil society. In N. Kranich (Ed.), Libraries: The cornerstone of democracy. (pp. 49-59). Chicago: ALA. (Invited)